India Privacy FAQ (DPDP 2023)
Chathub App · chathubapp.com · Last updated 2026-07-21
This page answers common questions from users in India about how Chathub App handles personal data under the Digital Personal Data Protection Act 2023 (DPDP). It summarizes our full Privacy Policy §10.8 — that page is the complete legal text if the two ever differ.
Your rights as an Indian user
Under DPDP 2023, you have the right to:
- Access the personal data we hold about you.
- Correct, complete, or update inaccurate or incomplete data.
- Erase your personal data — including a full account and data deletion request.
- Grievance redressal through our support channels.
- Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
What data we collect
We collect only what's needed to run and secure Chathub App: the profile information you provide, chat metadata used for AI moderation and safety enforcement, device and diagnostic data for reliability, and payment details handled by our payment processors — we never see or store your full card or UPI credentials ourselves. The complete, itemized list is in the Privacy Policy.
Where your data is processed
Chathub App runs on Firebase and AWS infrastructure. These providers store and process data on servers located in multiple countries, including the United States. By using Chathub App, you consent to this cross-border transfer and processing, consistent with DPDP 2023.
How to request deletion
- In-app: open Settings and choose the account deletion option, or use the Data Deletion page for step-by-step instructions.
- By email: write to support@chathubapp.com if you'd rather request deletion directly.
- What happens next: your account and associated personal data are deleted, subject to any legal retention obligations described in the Privacy Policy (for example, safety records tied to an active moderation report).
How to raise a grievance
Peppty Technologies · Chathub App
Customer support:
support@chathubapp.com
Corporate / legal:
info@peppty.com
Response time: we aim to respond to all inquiries, including DPDP
grievances, within 48–72 hours.
Related reading
- Privacy Policy — the complete legal privacy terms, including India-specific §10.8.
- Data Deletion — step-by-step account deletion instructions.
- Terms of Service — our full legal terms.