Data Deletion Request

Chathub App · chathubapp.com · Published 2026-04-30

Chathub App (by Peppty Technologies) gives every user the right to permanently delete their account and all associated personal data. This page explains what data is deleted, how to request deletion, and how long it takes.

What data is deleted

Your Firebase Authentication credential (email, phone, or social sign-in link)
Your profile document in Firestore (Users/{uid}) — replaced with an anonymised tombstone that prevents reuse of the deleted account ID
All direct subcollections: chats, messages, notifications, blocked lists, subscription records
Profile photos and chat image uploads stored in Firebase Storage under user/{uid}/
Real-time presence data (online_status/{uid} in Firebase Realtime Database)
Report documents that directly identify your account (as reporter or reported party)

What is retained

Anonymised audit logs required for legal or financial compliance (tax records, fraud prevention)
Content you reported for child-safety review — retained under mandated legal-hold until the review closes, per applicable law (e.g. NCMEC reporting obligations)
Aggregated, non-identifiable analytics signals

How to delete your account

Open the Chathub App on Android or sign in on web (chathubapp.com).

Go to Settings → Remove Account (tap the gear icon → scroll to the bottom of Settings).

Type "DELETE" to confirm and tap Delete Account. You will be asked to re-authenticate (enter your password or verify via OTP).

Your account is deleted immediately. The tombstone marker and data cleanup complete within seconds; residual CDN caches clear within 24 hours.

Request deletion by email

If you cannot access the app, email support@chathubapp.com with the subject line "Account Deletion Request". Include the email address or phone number associated with your account. We will complete the deletion within 30 days and send a confirmation email.

Subscription cancellation

Deleting your account also cancels any active Chathub web subscription. If you purchased via Google Play, your subscription is managed by Google Play; visit your Play Store subscription settings to cancel and request a refund if applicable.

Contact

For privacy questions or data-subject rights requests (access, portability, objection), contact us at support@chathubapp.com. See also our Privacy Policy.