Terms of Service

These Terms of Service ("Terms") govern your access to and use of Chathub App, including the Android application and chathubapp.com. By downloading, installing, or using Chathub App, you agree to be bound by these Terms. If you do not agree, you may not use the app.

1. Acceptance of Terms

By using Chathub App you agree to these Terms, our Privacy Policy, our Community Guidelines (below), our Refund & Cancellation Policy, and our Child Safety Standards. Together these constitute the entire agreement between you and Chathub App.

2. Eligibility

• You must be at least 18 years old to use Chathub App.
• You must have the legal capacity to enter into a binding agreement and must not be prohibited from using the service under applicable laws.
• You must provide accurate and truthful information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• One person may maintain only one account at a time.

3. Account Registration & Security

• You may create an account using email and password, Google sign-in, or quick sign-up (no email needed). There is no phone number sign-in.
• You are responsible for all activities that occur under your account.
• Notify us immediately at support@chathubapp.com if you suspect unauthorized access.
• We reserve the right to suspend or terminate accounts that violate our policies.

4. Prohibited Conduct

You agree NOT to use Chathub App to:

• Harass, bully, threaten, or intimidate other users.
• Promote hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin.
• Share illegal content, including content that promotes violence, terrorism, or child exploitation.
• Spam — send unsolicited advertisements, promotional messages, or bulk messaging.
• Impersonate another person or entity.
• Violate privacy — share private information of others without consent.
• Share sexual content without consent, or engage in sexual exploitation.
• Spread misinformation intended to deceive or harm.
• Abuse the system — attempt to hack, disrupt, or exploit vulnerabilities in Chathub App.
• Use automated bots, scrapers, or scripts to access the app.
• Create multiple accounts to evade bans or restrictions.

5. Content Ownership & License

5.1 Your content

• You retain ownership of content you create (messages, photos, profile information).
• By posting content, you grant Chathub App a worldwide, non-exclusive, royalty-free license to use, store, display, and distribute your content solely for the purpose of operating the app.
• You represent that you have the right to share any content you post.

5.2 Our content

• All software, designs, graphics, and trademarks are owned by Chathub App or its licensors.
• You may not copy, modify, or reverse-engineer any part of the app.
• You may not use our trademarks without prior written permission.
• You may not create derivative works based on Chathub App.

5.3 Copyright & DMCA

Chathub App respects intellectual property rights. If you believe content on Chathub App infringes your copyright:

• Submit a DMCA notice by emailing info@peppty.com with: (1) description of copyrighted work, (2) location of infringing content, (3) your contact information, (4) statement of good-faith belief, (5) statement of accuracy under penalty of perjury, (6) your signature. Use the subject line "DMCA Notice".
• Counter-notification: if you believe content was wrongly removed, you may submit a counter-notice with your contact information and consent to jurisdiction.
• Repeat infringers: accounts with repeated copyright violations will be permanently terminated.

6. Content Moderation

• Photos sent in chat go through an automated image check by a third-party service (Hive Image Moderation) before they are delivered. Messages with offensive words are hidden behind a warning until you choose to view them.
• We reserve the right to remove content that violates our policies.
• You can report inappropriate content or users using the in-app reporting feature and choose a reason.
• Repeated violations may result in account suspension or permanent ban.
• You may appeal a moderation decision, such as a removed photo or other content, or a suspension or ban, by contacting info@peppty.com within six months (see 17.7); see our Privacy Policy section on automated safety decisions for details.

7. Voice & Video Calls

• Chathub App uses Agora.io for real-time voice and video communication.
• Calls are carried in real time through Agora's servers; they are not peer-to-peer. Chathub App does not record or store calls.
• Calls and Live Video share a single time bucket and follow the same Chathub safety rules across supported app surfaces.
• You are responsible for your conduct during calls.
• Do not engage in sexually explicit, harassing, or illegal activities during calls.

8. Subscriptions & Payments

8.1 Subscription tiers

Chathub App offers three subscription tiers — Lite, Plus, Pro — each available in weekly or monthly billing periods (a yearly plan bought earlier keeps its yearly period until it is cancelled), plus a one-time Gift Pro purchase that grants the recipient one day of Pro access.

8.2 Billing surfaces

• Android: Subscriptions are billed through Google Play and managed in Google Play Store → Menu → Subscriptions.
• Web: Subscriptions are billed through Razorpay and managed on the Subscription Plans page (Settings → Subscription & Benefits).

8.3 Auto-renewal

• Web (Razorpay): Subscriptions automatically renew at the end of each billing period unless you cancel before the current period ends. You can cancel at any time on the Subscription Plans page (Manage Subscription, then Cancel Subscription). After you cancel, the subscription does not renew and you keep access until the end of the period you have paid for.
• Google Play and App Store: Renewal and cancellation follow the store's own rules, and you cancel in the store's subscription settings. On Google Play, you can cancel at any time before the renewal date and keep access for the time you have already paid for. On the App Store, a subscription renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• You may turn off auto-renewal at any time without losing access to features you have already paid for.

8.4 Refunds

Purchases are non-refundable, except where the law or the app store's own policy requires it. Refunds for purchases made through Google Play or the App Store are handled by that store. See the Refund & Cancellation Policy for the full policy.

8.5 Price changes

• We may change subscription prices at any time.
• Existing subscribers will be notified 30 days before price changes.
• Price changes apply to new billing periods only.

8.6 Boosts

• A Boost shows your profile to more people for a short time. On chathubapp.com, Boosts are one-time purchases billed in Indian Rupees (₹) through Razorpay. The price shown includes applicable taxes (GST). They never renew.
• Boosts you buy do not expire (weekly Boosts included with a subscription reset each week). A Boost is used only when you start it with Use a Boost; how many people see it depends on who is using the app at that time.
• Boost purchases follow our Refund & Cancellation Policy. Your unused Boosts are one balance shared across the website and the apps. If a Boost purchase is refunded, those Boosts are removed from your unused bought Boosts, never from weekly subscription Boosts (never below zero).

9. Termination

9.1 By you

• You may delete your account at any time through the app settings or via the data deletion page.
• Your account is removed after a 30-day grace period in which you can cancel the deletion; some records are kept where law or safety requires.

9.2 By us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Community Guidelines.
• Engage in illegal activities.
• Receive multiple reports from other users.
• Attempt to manipulate or abuse the app.

9.3 Effect of termination

• Upon termination, your right to use Chathub App immediately ceases.
• We may retain certain data as required by law or for legitimate business purposes.
• Subscription fees are non-refundable upon termination except as required by law.

10. Disclaimer of Warranties

Chathub App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not:

• Guarantee uninterrupted or error-free service.
• Warrant that the app will meet your specific requirements.
• Verify the identity or accuracy of user profiles.

Use of Chathub App is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law:

• Chathub App shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• We are not responsible for user-generated content or the actions of other users.
• We are not liable for loss of data, privacy breaches caused by third parties, or unauthorized access.
• Our total liability shall not exceed the amount you paid to Chathub App in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold Chathub App harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of Chathub App.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Content you post on Chathub App.

13. Dispute Resolution

• Informal resolution: contact us first at info@peppty.com to resolve disputes informally.
• Arbitration: if informal resolution fails, disputes will be resolved through binding arbitration in accordance with the laws of India.
• Class action waiver: you agree to resolve disputes individually, not as part of a class action.

14. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. You consent to the exclusive jurisdiction of the courts in India.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

16. Changes to Terms

We may modify these Terms at any time. Material changes will be effective immediately upon posting and surfaced in-app as a re-acceptance prompt where applicable. Continued use of Chathub App after changes constitutes acceptance of the revised Terms.

17. Community Guidelines

Also published as a standalone page: Community Guidelines.

17.1 Our mission

Chathub App is a platform for meaningful connections and respectful communication. We aim to create a respectful, inclusive, and positive environment for everyone who uses it.

17.2 Be respectful

• Treat others with kindness and respect.
• Respect boundaries and consent.
• Accept rejection gracefully.
• Do not pressure others into unwanted conversations or activities.

17.3 Stay safe

• Do not share personal information (full name, address, phone number, financial details).
• Be cautious when sharing social media handles.
• Do not arrange in-person meetings with people you've met online without proper precautions.
• Report suspicious behavior immediately.

17.4 Zero-tolerance policies

The following behaviors can result in account termination:

• Child safety: any content involving minors in sexual or suggestive contexts. See Child Safety Standards.
• Non-consensual content: sharing intimate images without consent (revenge porn), including images made or changed with AI.
• Threats & violence: threats of harm, promotion of self-harm, or incitement to violence.
• Terrorism: content promoting terrorist organizations or activities.
• Human trafficking: content facilitating exploitation or trafficking.

17.5 Reporting & enforcement

• Use the in-app report feature to flag violations.
• Reports may contribute to enforcement only after confirmed violations or other safety signals meet our review thresholds.
• We review reports and act on those that break our rules.
• False or malicious reports may result in penalties.

17.6 Enforcement ladder

• First offense: warning or temporary suspension.
• Second offense: longer temporary ban.
• Third offense or severe violation: permanent account termination.

17.7 Appeals

If you believe a photo or other content of yours was wrongly removed, or your account was wrongly suspended or banned, you may appeal by contacting info@peppty.com within six months.

18. Contact

19. How we recommend people (EU Digital Services Act Art. 27)

The People list shows a set of up to 10 profiles at a time. Our servers choose which profiles you see and in what order. This section explains, in plain language, the main parameters we use today and how much each one matters. It was last checked against the live system on 31 October 2026.

Main parameters, most important first

1. Safety and your filters decide who can appear at all. You are never shown your own profile, removed or hidden accounts, accounts that fail our account or display-name safety checks, or anyone where one of you has blocked or reported the other. Your filters (gender, country, language, city or nearby location, and age range) decide who can appear. A filter only narrows the list; it never moves a person up or down.
2. People who are online now. We choose from people who were active in the last 30 minutes. If there are not enough, we look back to the last hour, and then to the last 24 hours. People you were already shown in the last 24 hours are left out, unless there are not enough other people; then the ones you saw longest ago are shown again.
3. Availability and replies decide the order. Each person is placed in a group by how ready they are to chat right now, for example looking for a chat, replying to messages, or quietly browsing. Inside a group, people who reply to messages more reliably are placed higher. These moves place a person lower: being in a call or just after a call, already having many messages waiting for a reply, having already replied to many people today, and having been blocked by 5 or more people. These can place a person one step higher: a new account (less than 48 hours old), a clean record with a good reply rate on the messages they receive, or having sent messages recently without getting replies. Only one step higher is ever given at a time.
4. Fair share of attention. Profiles are picked by weighted chance, not from a fixed list. People who are already shown often, or who already have many messages waiting, get a smaller chance, and no single chance can be more than twice the average. Some places in each set are kept for people who have been shown little so far.
5. Paid Boost (a paid placement). Boost is a paid feature: Boosts can be bought, and some subscription plans include Boosts. While a Boost is active, a boosted profile that already passes your filters, the safety checks and the online check is included in your set and is placed first inside its own group. All the moves described above apply first. At most one boosted profile is in each set, and when several people are boosted at once they share these places fairly.
6. Language, as a small tie-break. Among people who have no reply history yet, someone who uses the same app language as you can be placed slightly ahead. Language never removes anyone, unless you choose it as a filter.
7. A little variety. Among equally placed profiles, the order is mixed a little, and it can change when you refresh.

We do not rank people by appearance, attractiveness, ethnicity or gender. Gender is only a filter that you can choose. Having a subscription does not by itself place you higher in other people's lists. An active Boost does, as described above. Shared interests do not currently change the order. The Chats list is separate from the People list. Current Android and iOS clients place sufficiently aged, unread, non-AI conversations whose counterpart spoke last first. With the live inbox-rank setting enabled, the within-group ranker orders by reply evidence; its same-language and flagged-sender keys are currently neutral in both shipped mobile clients.

How you can influence recommendations

• Change your filters at any time. They change who can appear.
• Block or report anyone. After that, neither of you is shown to the other.
• Appear Offline hides visible presence and stops refreshing your last-seen activity, so your profile can age out of discovery. Hide from online list excludes your profile from discovery while existing chat partners can still see presence. Hide Activity writes an activity-visibility setting that controls displayed activity details; it is not a discovery-ranking signal.
• Refresh to get a new set. Free refreshes and filter changes are limited, with a waiting time once they are used up. An active subscription removes these limits, and a paid skip gives one more refresh. These limits change how often you get a new set, not how profiles are ordered. If you reopen the list soon after, you may see your previous set again; the block and report checks run again, but some people in it may have gone offline since.
• There is one ranking for everyone; there is no option to choose a different one.

See also our Privacy Policy, Refund & Cancellation Policy, Child Safety Standards, and Data Deletion pages.