Help Center
Chathub App · chathubapp.com · Last updated 2026-11-07
Need help fast? Email support@chathubapp.com with a short description of the issue and (if possible) your username and approximate time it occurred. Our support team is available to assist you with any questions or concerns.
Quick links
- Safety Tips — how Chathub App protects you and how to report violations.
- Contact Support — email us any time.
Getting Started
What is Chathub?
Chathub is a chat app for adults 18 and over to meet new people and make friends. You can see people who are active, start a one-to-one text chat, and call the people you chat with by voice or video. Chathub runs on Android through Google Play and in web browsers at chathubapp.com. It is made by Peppty Technologies, a software company in India.
Who makes Chathub?
Chathub is made by Peppty Technologies Private Limited, a software company in Telangana, India, founded in 2017. The company website is peppty.com and the Chathub website is chathubapp.com. Other products use the name Chathub too, such as chathub.gg and chathub.cam; they are not made by Peppty.
Is Chathub only for adults?
Yes. Chathub is for adults 18 and over, and anyone under 18 must not use it. The app asks your age at sign-up and does not let you continue if the date of birth you enter is under 18. The age is declared by the user; Chathub does not claim to verify it. The Google Play listing also says "Adults 18+ only".
How do I download Chathub App?
Chathub App is available free on Google Play for Android. Search for "Chathub" or use our download link.
How do I download Chathub safely?
The Chathub Android app is only on Google Play. Get it from our official page: Chathub on Google Play. We never publish APK files, "mod" builds or "premium unlocked" builds. Websites that offer them are not ours, and their files may be old, changed or not Chathub at all. They cannot give you a real Lite, Plus or Pro subscription, because we check every subscription on our own server. Never turn off Play Protect to install an app.
Do I need to create an account?
No. You can continue without an account, or sign up with Google or with your email address (we send a verification code). If you continue without an account and later reinstall the app or change devices, you may lose your profile and conversations, so adding an account keeps access to them. No phone number is needed.
Is Chathub App free?
Chathub is free to download and use. Free use includes text chat, a short allowance of voice and video call time, and our own games, which you play with people you already chat with. There are limits, for example on messages and new chats. Optional paid subscriptions raise those limits and add features. In the Android app, subscriptions are bought through Google Play. Current plans are listed at chathubapp.com/pricing.
What devices are supported?
Chathub works on Android devices running Android 8.0 or later, through Google Play. It also works in modern desktop and mobile browsers at chathubapp.com, which can be added to the Home Screen. The Android app is published only on Google Play; APK or "mod" files from other websites are not from Chathub.
Can I add chathubapp.com to my Home Screen?
Yes. On Android, use the browser install prompt or "Add to Home screen". On iOS, open chathubapp.com in Safari, tap Share, then "Add to Home Screen".
Chat Features
How do I find chat partners?
Browse the online users list and start conversations with anyone. Use filters to find users by gender, age, country, language, or location.
What is "Go Live"?
Go Live lets you share your video from a chat by tapping Live. Your partner sees you immediately — no ringing needed.
Can I see if someone is chatting with others?
Yes. Activity status shows if your partner is "In Chat" (focused on you), "Chatting With Someone Else", "On Call", "On Live", or "Playing Games".
Are my messages saved?
See our privacy policy for what is collected and why.
Video & Voice Calls
How do I start a video call?
During a text chat, tap the video icon to start a video call. Both users must agree to switch to video.
Can I turn off my camera?
Yes! You can toggle your camera on/off anytime during a call, or switch to voice-only mode.
Why is my video quality poor?
Video quality depends on your internet connection. Use stable WiFi for best results.
Privacy & Safety
How does Chathub App protect my privacy?
Photos sent in chat go through an automated image check before they are delivered. On the Android app, messages with offensive words are hidden behind a warning until you choose to view them. You can decline any call, and you can block, mute and report. No phone number needed.
How do I report inappropriate behavior?
You can report a person or a photo from a chat, using the report option in that chat. Choose the reason that fits. When you report a person, we hide them from you. If you are in danger, contact your local emergency services first.
How do I block someone?
You can block from a chat, a profile or a call. In the Chathub mobile apps, someone you block is removed from your lists. Messages and call attempts from someone you blocked are refused in the app. You can unblock anytime from Settings.
What happens to users who get reported?
Accounts that receive many reports from different people can be limited or suspended automatically. You can appeal.
Does Chathub use automated or AI checks?
Yes, in part. Photos sent in chat go through an automated image check before they are delivered. The Chathub privacy policy says these checks are done by Hive AI, a third-party service, and by Google Cloud Vision for people who agree to it. On the Android app, messages with offensive words are hidden behind a warning until you choose to view them.
Can I mute someone on Chathub?
Yes. You can mute notifications from a person in Chathub. Muting stops the push notifications for that person's messages, but their messages still arrive in your chat. If you do not want to hear from a person at all, block them instead. You can block from a chat, from their profile or during a call.
Can I appeal if my Chathub account is limited?
Yes. Automated limits and suspensions on Chathub can be appealed. In the Android app or on chathubapp.com, open Account health in Settings and tap Appeal. You can also appeal by email, as the Community Guidelines explain. The automatic system never bans an account permanently on its own. No response time is promised for an appeal.
Are screenshots blocked?
Android blocks screenshots in calls and full-screen photo view. Chathub Web does not block screenshots.
Account, data & subscriptions
How do I delete my Chathub account?
Open Settings in the Chathub app on Android or at chathubapp.com, choose Remove Account, then tap Delete Account and confirm. Your account is scheduled for deletion after 30 days; signing back in before then cancels the request. After that it is removed, though some records are kept where law or safety requires. If you cannot open the app, sign in at chathubapp.com and delete it there. A quick sign-up or older phone-number account, which cannot sign in on the web, can ask our team by email; a person reviews each request. Details: chathubapp.com/data-deletion.
What personal data does Chathub collect?
The Chathub privacy policy, at chathubapp.com/privacy, explains what data is collected, why, who it is shared with and how long it is kept. No phone number is needed to use Chathub. Users in India can read the India Privacy FAQ, which covers their rights under the Digital Personal Data Protection Act 2023 and how to raise a grievance.
How do I cancel a Chathub subscription?
If you subscribed in the Android app, cancel it in your Google Play subscription settings, because Google Play manages that subscription. If you subscribed on chathubapp.com, cancel it in Settings, then Subscription & Benefits, then Manage Subscription. Your plan stays active until the end of the period you paid for. Purchases are non-refundable, except where the law or the app store's own policy requires it. Refunds for purchases made through Google Play or the App Store are handled by that store. See the refund policy.
Safety & how-to guides
- Online Safety Guide
- How to Make Friends Online Safely
- Language Exchange
- How to choose an app to meet new people
- Calls, blocking and reporting
- Community Guidelines
- India Privacy FAQ (DPDP)
Policy pages
- Privacy Policy
- Terms of Service
- Safety Guidelines
- Child Safety Standards
- Data Deletion
- Refund Policy
- Pricing
- System Status
- Security Policy