Help Center

Chathub App · chathubapp.com · Last updated 2026-07-21

Need help fast? Email support@chathubapp.com with a short description of the issue and (if possible) your username and approximate time it occurred. Our support team is available to assist you with any questions or concerns.

Quick links

Getting Started

How do I download Chathub App?

Chathub App is available free on Google Play for Android. Search for "Chathub" or use our download link.

Do I need to create an account?

Getting started is easy! Create your profile, pick a username, and you're ready to connect with our moderated community.

Is Chathub App free?

Yes! Chathub App offers free access to text chat, voice calls, video calls, and games. Premium subscriptions unlock additional features.

What devices are supported?

Chathub App works on Android 7.0+. Chathubapp.com works in modern desktop and mobile browsers and can be added to the Home Screen on Android and iOS.

Can I add chathubapp.com to my Home Screen?

Yes. On Android, use the browser install prompt or "Add to Home screen". On iOS, open chathubapp.com in Safari, tap Share, then "Add to Home Screen".

Chat Features

How do I find chat partners?

Browse the online users list and start conversations with anyone. Use filters to find users by gender, age, country, language, or location.

What is "Go Live"?

Go Live lets you instantly share your video with one tap during a chat. Your partner sees you immediately — no ringing needed.

Can I see if someone is chatting with others?

Yes. Activity status shows if your partner is "In Chat" (focused on you), "Chatting With Someone Else", "On Call", "On Live", or "Playing Games".

Are my messages saved?

Chathub App is designed for privacy. Messages, calls, and live sessions are protected by moderation, blocking, reporting, and platform safety controls.

Video & Voice Calls

How do I start a video call?

During a text chat, tap the video icon to start a video call. Both users must agree to switch to video.

Can I turn off my camera?

Yes! You can toggle your camera on/off anytime during a call, or switch to voice-only mode.

Why is my video quality poor?

Video quality depends on your internet connection. Use stable WiFi for best results.

Privacy & Safety

How does Chathub App protect my privacy?

Chathub App uses Hive AI image moderation to block inappropriate photos before delivery, real-time text moderation to filter profanity and harmful language, call safety controls, and comprehensive report and block tools. No personal information is required to get started.

How do I report inappropriate behavior?

Tap the report button (flag icon) from any profile or conversation. Choose from 7 categories: sexual content, violence, hateful content, harmful behavior, child safety, copyright, or spam. The reported user is immediately hidden from your entire app — online list, chats, and everywhere.

How do I block someone?

Tap the block button from any profile or conversation. Blocked users are instantly hidden from your entire app — they disappear from the online users list, chat list, and all other screens. Their conversation is cleared and they cannot contact you again. You can unblock anytime from Settings.

What happens to users who get reported?

Our automated Tiered Auto-Ban system takes action immediately. Users reported by 3 or more people receive escalating temporary bans — from 30 minutes up to 30 days depending on the number of unique reporters. This happens automatically within seconds, not hours.

Are screenshots blocked?

In the Chathub Android app, sensitive chat, call, live, and profile surfaces are protected from screenshots and screen recording in release builds. Browsers and Home Screen web apps cannot guarantee the same protection, so Chathub Web does not claim screenshot-proof browser chats.

Safety & how-to guides

Policy pages

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